The Integrated Business Model
The A. O. Smith Integrated Business Model captures the essence of how we intend to achieve our vision. As the name implies, each element is equally important to the company’s success; and each of the elements depends upon the others.
Our Values represent the foundation of the Model. A. O. Smith believes in conducting business with honesty and integrity, characteristics handed down to us by the founding Smith family.
The four Excellence Programs are designed to ensure we have the processes in place for our employees to succeed.