The Integrated Business Model
The A. O. Smith Integrated Business Model captures the essence of how we intend to achieve our vision. As the name implies, each element is equally important to the company’s success; and each of the elements depends upon the others.
Our Values represent the foundation of the Model. A. O. Smith believes in conducting business with honesty and integrity, characteristics handed down to us by the founding Smith family.
The four Excellence Programs are designed to ensure we have the processes in place for our employees to succeed. 
The strategic initiatives for 2008-2009 are designed to assure that the company achieves its financial objectives, continues to accelerate its growth around the world, and has the programs in place to satisfy our customers.