Contact Us


1. Online Contact Us Form

Please send us an e-mail by filling out the the following contact us form. We will respond as soon as possible.

2. Phone / Email

Tech Support and Warranties:
(800) 527-1953
Monday through Friday 7am-7pm CST and Saturday 8am-5pm
Questions about your warranty or need tech support? help@hotwater.com

Replacement parts:  
(800) 821-2017
Monday through Friday 7am-5pm CST
To order replacement parts online visit: www.waterheaterparts.com
Questions about replacement parts? contactus@hotwater.com

Pensioners, benefit questions, employees: 
(800) 359-4065
Monday through Friday 8am-5pm CST
Questions about your pension, benefits, or employee questions? benefitquestions@aosmith.com  

3. International Locations