A. O. Smith Corporation appreciates your interest in our
products and our company and is committed to protecting your privacy. This
(including mobile accessible sites, social media and apps) which may be
operated by our group companies (all of which are referred to as the “Site” in
Site is owned and operated by A. O. Smith Corporation, a Delaware corporation
of 11270 West Park Place, Suite 170, Milwaukee, WI 53224, USA. We refer to A. O. Smith Corporation, together
Smith group entities worldwide by reviewing our corporate filings here investor.aosmith.com and by
looking at the details of our global facilities here www.aosmith.com/about.
WHAT INFORMATION IS
O. Smith does not collect personally identifiable information from individuals
unless they provide it to us voluntarily and knowingly. However, we collect a limited amount of
personal information from you in certain areas of the Site for various reasons,
such as when you enter in information to use certain areas of the Site, or when
you contact customer support services, or, when you make an online purchase.The details below describe the information we may collect.
Provided by User:
Most of the information we collect is information provided directly by you,
us” submissions – any information that you submit through the How To Contact Us
functionality on the Site;
information such as name, job title, company name, department, email address,
physical mailing address and telephone number;
information such as your employment background, job description and related
information including your contact information, the products you are interested
in, your purchasing requirements, your financial information including credit
card or other payment information; or
to surveys – any information you provide in responding to a survey on the
website, via an app or email, on the telephone or otherwise.
Based on Behavior and Navigation on Sites: We may also collect and
process information obtained through the Site or the device you are using,
information (including GPS signals sent by a mobile device, location
information gathered from social media networks or sensor or IP address data
from your device);
from cookies, web beacons or from the internet, including your IP address,
browser type, operating system, domain name, access times, which pages you
visit within our website, duration of visits to each page, any error codes on
the Site, and referring website addresses. You can find out more about how we
do that in the section below entitled “Cookies”;
you ask us to connect with other sites (for example if you ask us to connect
with your Facebook account) we may get information that way too; or
may record any telephone calls for quality assurance and training purposes.
may use publicly accessible information to verify information we are provided
with and to manage and expand our business.
Provided through Recruiting Efforts: If you use the Site to
apply to work with us, we will use the information you supply to process your
application and to monitor recruitment statistics. As a global business, we may
transfer your details outside of your home country and to other companies in
our group. We may also use third parties to help with that. To enable us to respond to your interest, we
will share your personal information in an appropriate manner among our people
involved in the recruitment and hiring process or who are involved in recruitment
authorization or decision-making. As a
global business, this may involve people in a range of A. O. Smith group
companies in different countries around the world. This will include our people
in those countries where your preferred employment opportunities are located
and, in addition, if we consider that an appropriate opportunity for you may
exist outside those preferences, we may share your information with other A. O.
Smith group companies in other countries.
about candidates who are not hired may be held for up to 12 months, and
occasionally longer where necessary, after the recruitment exercise has been
completed. We retain de-personalized statistical information about applicants
to help inform our recruitment activities, but individuals should not be
identifiable from that data. Once a person has taken up employment with us, we
will compile a file relating to their employment. At that stage we will give
more details about how we hold employee data and we will expect the employee to
sign up to additional privacy terms as part of their employment. Successful candidates would be expected to
agree to our internal privacy policies which are binding on all of our
Provided through Our Integrity Helpline Site: We also have in place an integrity
helpline to enable employees and others to report any concerns. This helpline is provided for us by NAVEX
found here: www.navexglobal.com/en-uk/privacy-statement
and there are special privacy terms in place if you use this service.
Provided through Refer a Friend Programs: On some of our Sites, we have Refer
a Friend Programs in place. If you are
using one of these programs, you must have your friend’s permission before
submitting their details and there may be special privacy terms in place if you
use this service.
HOW DOES A. O. SMITH USE
including your personal data, is to provide you with the services you requested
and those which we believe will optimize your use of the Site. We may use the
information for the following purposes:
provide the information, services or support you request and related
identify you, and to contact you from time to time with product or service
send other messages that are useful to the service we provide;
manage our relationship with you and to carry out any related administration;
promote our services, or the services of our partners, including by email and
via social media platforms;
compare information for accuracy, and verify it with third parties;
detect, investigate and prevent activity we think may be potentially illegal,
Conditions or any other purpose referenced there; or
carry out research, including market research, statistical research on site
traffic, sales and other commercial information to assist us in improving the
services we provide to you and tailor the Site.
WILL A. O. SMITH SHARE OR
TRANSFER THE INFORMATION?
A. O. Smith
may share your information with third parties who help deliver our products and
services to you. Examples include hosting our web servers, analyzing data,
providing marketing assistance, providing product installation and service, processing
of credit card transactions, and providing customer service. We also sometimes
share data with others for comparison purposes – for example, to benchmark
consumer research and marketing results. These companies will have access to
your personal information as necessary to perform their functions, but they should
not use that data for any other purpose. We may also share your
personal data with companies in our group and/or our affiliates; or with any third party you have asked us
to share your personal data with – such as Facebook or any other social media
site if you have asked us to connect with your account.
O. Smith may disclose your personal data to enforce our obligations or in the
interests of security, public interest or law enforcement in any country where
we have an interest. For example, we may respond to a request by a law
enforcement agency or regulatory or governmental authority. We may also disclose data in connection with
actual or proposed litigation, or to protect our property, security, people and
other rights or interests.
we or any part of our group is sold, or some of its assets transferred to a
third party, your personal information, as an asset, may also be transferred to
the acquirer, even if they are not in the same line of business as us. Our
customer database could be sold separately from the rest of the business, in
whole or in a number of parts. Potential purchasers and their advisors may have
limited access to data as part of the sale process. However, use of your
passed on to a successor in interest in the unlikely event of a liquidation,
bankruptcy or administration.
O. Smith may need to transfer your personal data to outside of your location,
including to the United States and other countries where A. O. Smith and its group
companies operate. We may also need to
transfer your personal data to other countries where our service providers have
facilities. Some of these countries are
located outside the European Economic Area.
remember that when you share information publicly on the Site, for example a
comment on a blog post, it may be indexable by search engines, including
Google, which may mean that the information is made public.
HOW LONG DOES A. O. SMITH
O. Smith will retain your personal data only as long as is necessary for the
and then we will delete it.
HOW DOES A. O. SMITH
PROTECT THE INFORMATION?
take what we consider to be appropriate technical and organizational measures
to guard against unauthorized or unlawful processing of your personal data and
against accidental loss or destruction of, or damage to, your personal data.
While no system is completely secure, we believe the measures implemented by
the Site reduce our vulnerability to security problems to a level appropriate
to the type of data involved. We have security measures in place designed to
protect our user database and access to this database is restricted internally.
However, it remains your responsibility to do the following:
you have a user account for the Site:
log off or exit from Site when not using it;
ensure no-one else uses the Site while your device is logged on to the Site
(including by logging on to your device through a mobile, Wi-Fi or shared
access connection you are using); and
keep your password or other access information secret. Your password and log in
details are personal to you and should not be given to anyone else or used to
provide shared access for example over a network. You should use a password which
is unique to your use of the Site – do not use the same password as you use for
another site or email account.
maintain good internet security. For example if your email account or Facebook
account is compromised this could allow access to your account with us if you
have given us those details and/or permitted access through those accounts. If
your email account is compromised it could be used to ask us to reset a
password and gain access to your account with us. You should keep all of your
account details secure. If you think that any of your accounts has been
compromised you should change your account credentials with us, and in
particular make sure any compromised account does not allow access to your
account with us. You should also tell us as soon as you can so that we can try
to help you keep your account secure and if necessary warn anyone else who
could be affected.
do not knowingly collect or process data from anyone under the age of thirteen
(13) years old.
make sure that you maintain the accuracy and validity of any data you provide
to us. Where you have online access, you may correct, update or delete the
personal information that you have provided to us by going to our website,
entering your login information and password and editing information provided previously.
some countries you may have the right to see the information we maintain. If you wish to inquire about this service,
then please contact us. We may charge a
small fee for this service where permitted by local law. In some countries, you
may have a right to change or request the deletion of information we hold about
you. This could include changing your contact details or your payment details
or cancelling your account.
you have given permission, we may contact you by mail, telephone, SMS,
text/picture/video message, fax, email and social media about products,
services, promotions, special offers, charitable causes that may be of interest
to you. If you prefer not to receive any direct marketing communications from
us, you can opt out at any time.
you wish to exercise your rights described in this section, you should:
your request in writing (an email sent to InfoSecpolicy@aosmith.com with a header that says 'Unsubscribe' is
us with enough information to identify you (e.g. account number, username,
registration details); and
your objection is not to direct marketing in general, but to direct marketing
by a particular channel (e.g. email or telephone), please specify the channel
you are objecting to.
Cookies are small text files that
are placed on your computer by websites that you visit. They are widely used to make websites work,
or work more efficiently as well as to provide information to the owners of the
website. Most web browsers allow some
control of most cookies through the browser settings.
tracking devices such as web beacons and single-pixel gifs on the Site to:
you whenever you visit this website (this speeds up your access to the website
as you do not have to log on each time);
information about your preferences, online movements and use of the internet;
- carry out
research and statistical analysis to help improve our content, products and
services and to help us better understand our visitor and customer requirements
our marketing and advertising campaigns and those of our partners more
effectively by providing interest-based advertisements that are personalised to
your interests; and
- make your
online experience more efficient and enjoyable.
If you visit our website when
your browser is set to accept cookies, we will interpret this as an indication
cookies or disable cookies completely.
We work with third-party suppliers who may also set cookies on our
website, for example Google, Facebook, Twitter and YouTube (which we use to
display video content). These third-party suppliers are responsible for the
cookies they set on our site. If you want further information please go to the
website for the relevant third party.
How to turn off cookies: If you do not want to accept
cookies, you can change your browser settings so that cookies are not accepted.
If you do this, please be aware that you may lose some of the functionality of
this website. For further information about cookies and how to disable them
please go to: www.aboutcookies.org or www.allaboutcookies.org.
THIRD PARTY LINKS AND SERVICES
Site may contain links to third parties’ websites. We are not responsible for
the privacy practices or the content of those websites. Therefore, please read
carefully any privacy policies on those links or websites before either
agreeing to their terms or using those websites. A. O. Smith may also use Google Analytics to
collect from their various services including Google Analytics, Google
Translate, Google Maps and YouTube. You acknowledge and accept that we have no
control over Google’s data collection. If
you have asked us to share data with third party sites (such as social media
sites), their servers may not be secure.
that, despite the measures taken by us and the third parties we engage, the
internet is not secure. As a result others may nevertheless unlawfully
intercept or access private transmissions or data.
CHANGES TO THIS POLICY
updated on August 15, 2016 and applies from that date. Any new policy will automatically be
effective when it is published on the Site. You should therefore return here
Policy, please print a copy now.
O. Smith’s handling of your information, or your dealings with this Site, please
contact us at InfoSecpolicy@aosmith.com.