Nanjing, China — A.
O. Smith (China) Water Heater Co., Ltd.’s Customer Care Center won the 2017 Golden
Voice Award: China Best Customer Contact Center (CS) of the Year Awards. The
award represents the “Oscars” of the industry.
The
awards ceremony was held in Zibo, Shandong Province, China on Sept. 21. Thanks
to great customer service awareness and professional service skills, A. O.
Smith won the Golden Voice Award once again.
The
award is evaluated
according to the international 4PS
standards.
The 4PS Contact Center International
Standard Committee was established in 2010. It’s the only committee that is
directly initiated by the National Software and Integrated Circuit Public
Service Platform, Ministry of Industry and Information and China Contact Center
& BPO Association (CNCBA), and jointly established by experienced managers
from nearly 20 enterprises of Top 500 companies such as Microsoft, Dell,
L’Oreal, and more.
After
eight months of an initial evaluation, a re-evaluation and on-site evaluation were
conducted in the categories of customer satisfaction, employee satisfaction,
public media reputation, operation quality, management ability and other
aspects. The 2017 Golden Voice Award review committee selected the winning companies
out of 968 applicants.
A.
O. Smith’s Customer Care Center stood out among a number of well-known
companies and once again won the award. Enterprise companies such as P&G,
Alibaba, HP, Dell, Ctrip, JD, Philips, Midea and Lenovo also won the award.
The
A. O. Smith Customer Care Center will continue to provide customers with more
than expected services in the future by adhering to their service philosophy of
“full service and full reliability” and the core principles of “first pass,
timely delivery,
and customers first.”
The Golden Voice Award is cohosted
by the Call Center of China and the BPO industry information website
(51callcenter), supported by the Ministry of Industry and Information
Technology and the Ministry of Human Resources and Social Security of China,
reported by the CCTV, directed by the Call Center of China and the BPO Industry
Alliance (CNCBA) and Call Center Industry Self-regulatory Commission of China.
