A. O. Smith’s China operation wins Golden Voice Award a second time

China Golden Voice Award 2017

Nanjing, China — A. O. Smith (China) Water Heater Co., Ltd.’s Customer Care Center won the 2017 Golden Voice Award: China Best Customer Contact Center (CS) of the Year Awards. The award represents the “Oscars” of the industry.  

The awards ceremony was held in Zibo, Shandong Province, China on Sept. 21. Thanks to great customer service awareness and professional service skills, A. O. Smith won the Golden Voice Award once again.  

2017 China Golden Voice AwardThe award is evaluated according to the international 4PS standards. The 4PS Contact Center International Standard Committee was established in 2010. It’s the only committee that is directly initiated by the National Software and Integrated Circuit Public Service Platform, Ministry of Industry and Information and China Contact Center & BPO Association (CNCBA), and jointly established by experienced managers from nearly 20 enterprises of Top 500 companies such as Microsoft, Dell, L’Oreal, and more.  

After eight months of an initial evaluation, a re-evaluation and on-site evaluation were conducted in the categories of customer satisfaction, employee satisfaction, public media reputation, operation quality, management ability and other aspects. The 2017 Golden Voice Award review committee selected the winning companies out of 968 applicants.  

A. O. Smith’s Customer Care Center stood out among a number of well-known companies and once again won the award. Enterprise companies such as P&G, Alibaba, HP, Dell, Ctrip, JD, Philips, Midea and Lenovo also won the award.  

The A. O. Smith Customer Care Center will continue to provide customers with more than expected services in the future by adhering to their service philosophy of “full service and full reliability” and the core principles of “first pass, timely delivery, and customers first.”  

The Golden Voice Award is cohosted by the Call Center of China and the BPO industry information website (51callcenter), supported by the Ministry of Industry and Information Technology and the Ministry of Human Resources and Social Security of China, reported by the CCTV, directed by the Call Center of China and the BPO Industry Alliance (CNCBA) and Call Center Industry Self-regulatory Commission of China.

China Customer Contact Center