Contact Us


Phone / Email

Tech Support and Warranties:
(800) 527-1953
Commercial and Tankless Gas
Monday through Friday 7am-7pm CST and Saturday 8am-5pm CST
Residential
Monday through Friday 7am-9pm CST and Saturday and Sunday 8am-5pm CST
Questions about your warranty or need tech support? help@hotwater.com

Replacement parts:
(800) 821-2017
Monday through Friday 7am-5pm CST
To order replacement parts online visit: www.waterheaterparts.com
Questions about replacement parts? contactus@hotwater.com

Pensioners, benefit questions, employees:
(800) 631-7819
Monday through Friday 8am-5pm CST
Questions about your pension, benefits, or employee questions? benefitquestions@aosmith.com

Online Contact Us Forms

Please send us an e-mail by filling out the the following contact us form. We will respond as soon as possible.

International Locations